Shipping policy

Shipping Policy

Overview

This Shipping Policy outlines how orders are processed, shipped, and delivered. We aim to provide clear, accurate, and transparent shipping information in line with Google Merchant Center requirements.

Order Processing Time

  • Orders are processed within 1-2 business days after full payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If there are delays, customers will be notified promptly.

Shipping Locations

  • We currently ship within South Africa only.
  • If you require delivery outside South Africa, please contact us after placing an order.

Delivery Time Estimates

Delivery time = 2-6 business days

Transit time: 1-4 business days

Shipping Costs

  • Flat delivery rate of R450.00

Carriers

We use reputable third-party courier services to deliver orders. Carrier selection may vary depending on the delivery location and product type.

Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or WhatsApp.
  • Tracking allows you to monitor your shipment status directly with the courier.

Delivery Conditions

  • A valid physical delivery address and contact number are required for all orders.
  • Deliveries are made during standard business hours.
  • A signature may be required upon delivery.

If delivery fails due to incorrect details or customer unavailability, additional delivery charges may apply.

Delays & Exceptions

While we aim to meet all delivery estimates, delays may occur due to:

  • High order volumes
  • Courier service disruptions
  • Weather or unforeseen circumstances

We will communicate any significant delays as soon as possible.

Damaged, Lost, or Missing Items

If your order arrives damaged, incomplete, or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide photos (for damaged items) and order details

We will investigate and provide a resolution, which may include replacement, repair, or refund where applicable.

Contact Information

For any payment-related queries:
Address: Prime Park, Unit E27, Mocke Rd, Diep River, Cape Town, 7801
Phone / WhatsApp: +27 71 729 0776
Email: info@deepsouthcateringequipment.co.za

Policy Transparency

  • Shipping costs, delivery times, and conditions are clearly disclosed before checkout
  • We do not misrepresent delivery times or fees
  • Customers are not charged hidden shipping costs