Payment policy

Payment Policy

Accepted Payment Methods

We accept the following secure payment options:

  • EFT (Electronic Funds Transfer)

  • Instant Payment Options (where available)

All payments must be completed in full before an order is processed or dispatched.

Currency

All prices listed on our website are in South African Rand (ZAR) and include VAT.

Payment Confirmation

  • Orders will only be confirmed once payment has been successfully received and verified.

  • For EFT payments, customers may be required to send proof of payment.

  • Processing times 1-2 days

Secure Payments

We are committed to ensuring safe and secure transactions:

  • Payments are processed through trusted and secure payment gateways

  • We do not store sensitive banking or card details on our servers

  • Industry-standard encryption is used to protect customer information

Pricing Accuracy

  • We strive to ensure all product prices are accurate and up to date.

  • In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.

  • Customers will be notified and refunded where applicable.

Order Refusal & Cancellation

We reserve the right to refuse or cancel any order if:

  • Payment is incomplete or not verified

  • Fraud or unauthorized activity is suspected

  • Product pricing or availability is incorrect

If your order is cancelled after payment, a full refund will be issued.

Refunds

Refunds are processed in accordance with our Returns & Refund Policy:

  • Approved refunds will be issued via the original payment method where possible

  • Processing times may vary depending on the payment provider or bank

Chargebacks & Disputes

  • Customers are encouraged to contact us first to resolve any payment issues.

  • Unauthorized chargebacks may be investigated and disputed where necessary.

Contact Information

For any payment-related queries:
Address: Prime Park, Unit E27, Mocke Rd, Diep River, Cape Town, 7801
Phone / WhatsApp: +27 71 729 0776
Email: info@deepsouthcateringequipment.co.za

Policy Updates

We are committed to providing secure, transparent, and reliable payment processes for all customers.