Privacy policy

Privacy Policy

Overview

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in line with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

  • Name and surname

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely via third-party providers)

b. Information collected automatically:

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, etc.)

c. Cookies and tracking technologies:
We use cookies to improve user experience, analyze website traffic, and support marketing efforts.

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order updates and customer support

  • Improve website functionality and user experience

  • Prevent fraud and ensure security

  • Comply with legal and regulatory requirements

We only collect and use personal information for legitimate business purposes.

Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment service providers (to process transactions securely)

  • Courier and logistics partners (to deliver your order)

  • IT and website service providers (for system functionality)

  • Authorities or regulators if required by law

All third parties are required to handle your data securely and lawfully.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure payment gateways

  • Encrypted data transmission (SSL)

  • Restricted access to sensitive information

While we take reasonable steps to protect your data, no system is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, and accounting requirements

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to processing in certain circumstances

  • Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

Cookies Policy

Cookies help us enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact Information

For any payment-related queries:
Address: Prime Park, Unit E27, Mocke Rd, Diep River, Cape Town, 7801
Phone / WhatsApp: +27 71 729 0776
Email: info@deepsouthcateringequipment.co.za

We are committed to protecting your privacy and ensuring transparency in how your personal information is handled.